About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title: Facilities Support Specialist
Job Summary:
This position is responsible for facilities coordination at the assigned facilities - including, but not limited to: managing local work order completion, providing customer follow-up, and running operations. The ideal candidate will efficiently coordinate third party vendors and work with both internal and external customers including school directors and EMCOR facility managers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
•Daily receipt of repair calls via email from client for dispatch to Landlords.• Communication and Notification to Landlords for repairs to facility.• Follow Up with Landlords on acceptance of work and eta for completion.• Preparation and delivery of Landlord Enforcement Letters.• Escalation to Contracting Officer, Field Maintenance Office, R & A Expense Team, and property manager when applicable.• Loading of Landlord/Property Management information into EFMS.• Prioritize work to achieve client contractual performance standards.• Provide activity tracking and reporting as required by established protocols.• Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•High school diploma required.• One to two years of property management experience required or equivalent experience• At least 2 years’ experience in a Customer Service position required or equivalent experience• Strong verbal and written communication skills with excellent telephone etiquette.• Professional friendly demeanor.• Bilingual (English and Spanish) a plus• Negotiations skills a plus• Ability to maintain a courteous, professional telephone and written demeanor. Convey confidence in providing and receiving pertinent information.• Ability to work under pressure and constantly make correct decisions with limited input.• Competence in MS Windows Applications, especially MS Excel.• Typing 40 WPM with a 95% or better accuracy.
Physical Demands
Describe any physical requirements of the position (lifting, carrying, repetitive motion, etc.) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, and hear. The employee must be able to lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus, determine full range of colors in work areas, computers, drawings, and mapping. Ability to move about commercial properties and construction sites, through tight passageways and corridors.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The majority of work is performed in an office environment at a desk with low noise level. The employee will spend about 10% of their time in settings such as mechanical rooms, electrical closets, etc. These environments may present hazards which will require the use of PPE to reduce risk including but not limited to hearing protection, eye protection, safety footwear, and gloves.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.