•Inspects and diagnoses metering technology utilizing specific software programs to perform meter diagnostics, analytics and meter maintenance for the purposes of either billing and/or equipment failure;
•Executes routine maintenance, repairs, and installation of meters, ancillary equipment, and meter vaults;
•Understands equipment operations, programs, and methods used in monitoring and troubleshooting the performance of communication equipment;
•Evaluates hardware and software to determine functionality, water flow, water pressure and water quantity;
•Maintain physical inventory of water meters, registers, meter boxes, and radio communication devices;
•Performs disconnects and connects for water meters;
•Performs water sampling for customers utilizing specialized equipment for water quality testing;
•Diagnoses potential problems that can affect the public water supply or the health and safety of the water customer;
•Acts as primary contact for all metering and billing issues reported by City of Lubbock billing office, water dispatch, and customers concerning advanced metering hardware and software;
•Retrieves utility metering data to verify service status and resolve billing concerns;
•Completes duplication of customer volume consumption to verify accurate billing;
•Investigates non-billed consumption situations to attempt to determine who is using service;
•Educates customers and personnel on water quality, high bill, and advanced metering infrastructure;
•Flushes fire hydrants to maintain water quality as needed;
•Diagnoses any potential cross connection or backflow that would adversely affect the water quality;
•Performs on-call and shift work duties as needed;
•Responds to emergencies which have the potential to adversely affect the customer or the public water supply;
•Perform assigned duties, as required.
•Maintenance methods and procedures applicable to plumbing and/or water and wastewater systems;
•Local and state laws and regulations governing public water systems;
•Standards for maintaining, repairing, and testing a variety of meters used in residential, commercial, and industrial settings;
•Interacting with computers, mobile devices, or other hardware;
•Principles and processes for providing customer service;
•Review, and prioritize work orders and customer concerns;
•Locate, sort, and verify accuracy of data and work orders ;
•Communicate effectively with the customer;
•Operate various hand tools;
•Operate heavy equipment;
•Obtain required licenses and certifications within the required timeframe.
•Frequently walk and stand during the shift;
•Frequently climb stairs, ladders, and other inclined surfaces;
•Frequently bend and kneel during the shift;
•Frequently lift and carry up to 75 pounds;
•Occasionally lift and carry up to 100 pounds;
•Frequently flex upper trunk forward at the waist and at the knees;
•Frequently rotate upper trunk to the left or right while kneeling, sitting or standing;
•Frequently push and pull objects and place arms above, at, and below shoulder height;
•Coordinate eye, hand, and foot movement in order to operate a vehicle;
•Work is subject to exposure to frequent travel, extreme weather conditions.